Keiron DeFreitas

System Administrator | IT Specialist

Professional Experience

Stevens Institute of Technology
Stevens Institute of TechnologySystem Administrator

I am an Information Technology professional with over 10 years experience in LAN / WAN environments. Staying involved in current technologies has allowed me to develop troubleshooting, implementation and problem resolution skills seen on today’s enterprise networks. I enjoy the challenges of managing my team while staying “hands-on” in the day to day issues.

Server Operating SystemsWindows Server 2012Windows Server 2008Windows Server 2003Ubuntu Server 12.04 ↑MAC OSX Server 10 ↑
Server AdministrationActive DirectoryGroup PolicyDNSDHCPIISNetwork Printer ProvisioningWindows SMB Share ProvisioningWSUSMicrosoft KMSMicrosoft Exchange ServerQuest ScriptLogicF5 Big IPMcAfee EPO
Database AdministrationMSSQLMySQL
Desktop Operating SystemsWindows 10Windows 8(.1)Windows 7Windows XPMAC OSX 10.4 ↑Ubuntu 12.04 ↑
Application DevelopmentPHPMySQLJavascript / jQueryHTML(5)CSS(3)JSON.NET
Scripting ToolsPowershell
Help Desk Ticket ManagementBMC TrackIt!GWI iSupport
Virtualization TechnologiesCitrix VDIVMware
End Point Security ManagementMcAfee EPOMicrosoft WSUS
Desktop Imaging ToolsSymantec Ghost

Professional Experience

  • 20016 - NOW

    Systems Administrator - Stevens Institute of Technology

    Description: Provide tier 2 functional and technical support, manage University Windows Server Infrastructure, and manage University VDI Infrastructure
      2008 - 2016

      Senior Systems Administrator & Lead LMS System Administrator - Kean University

      Description: Provide tier 3 functional and technical support, manage University Windows Server Infrastructure, manage University LMS environment, develop custom applications, and train Tier 1 & 2 desktop support technicians

      Skills Used:

      Selected Highlights:
      1. Developed methodologies to identify and reduce commonly occurring Help Desk Support Requests to improve quality of technical service.
      2. Broke down Tier 1 & 2 Help Desk staff in subsets based on Help Desk Support Request types —resulting in improved efficiency and decreased resolution time.
      3. Replaced proprietary business solutions with custom applications —resulting in solutions built in accordance to university requirements, lower costs, and unparalleled technical support.

      By The Numbers:

      15,000
      Supported End Users
      25
      Staff Managed
      900
      Average Support Requests per Month
      93%
      SLA Compliance
      8
      Custom Applications in Production
      20,000
      Average Visits per Month

    Contact Me:

    Interested in working together? Drop me a line using the form below.